Privacy Statement
This Privacy Statement explains how Vada collects, uses, and protects personal information when you use our website and Service.
1. Information We Collect
We may collect the following categories of information:
- Account details such as name, work email, company, and role.
- Authentication data from supported sign-in providers (for example, Google or Microsoft).
- Service data, including feedback entries, review responses, pulse survey responses, and recognition activity.
- Technical data such as device/browser type, IP address, and usage logs for security and performance.
- Communications you send to us, including support or demo requests.
2. How We Use Information
We use information to:
- Provide and operate the Service.
- Authenticate users and maintain account security.
- Enable team feedback workflows, reporting, and collaboration features.
- Respond to support requests and communicate service updates.
- Improve product quality, reliability, and user experience.
- Comply with legal obligations and enforce our Terms.
3. Legal Bases and Customer Role
For organization-managed accounts, your employer or organization typically acts as the controller of workforce data, and Vada acts as a processor/service provider. We process personal information on documented instructions from the customer, except where required by law.
4. Sharing of Information
We do not sell personal information. We may share information with trusted service providers who help us deliver the Service (for example, infrastructure, analytics, authentication, or support tooling), subject to confidentiality and data protection obligations.
5. Data Retention
We retain personal information for as long as needed to provide the Service, meet contractual and legal obligations, resolve disputes, and enforce agreements. Retention periods may vary based on account type and customer requests.
6. Security
Vada uses reasonable technical and organizational safeguards to protect personal information from unauthorized access, loss, misuse, or disclosure. No method of transmission or storage is fully secure, but we continuously improve our safeguards.
7. International Transfers
If data is transferred across borders, we use appropriate protections consistent with applicable data protection laws.
8. Your Rights and Choices
Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of personal information, and to object to certain processing. If your account is managed by an organization, please contact your administrator first; we will assist as appropriate.
9. Children's Privacy
The Service is intended for professional workplace use and is not directed to children.
10. Changes to This Statement
We may update this Privacy Statement from time to time. When we do, we will update the "Last updated" date and publish the revised version on this page.
11. Contact
For privacy questions or requests, contact: privacy@tryvada.io